By performing Preliminary Support services, thousands of dollars can be saved in years to follow, with lowered monthly maintenance costs. These Preliminary Support services are comprised of three service phases: Assessment, Stabilization and Monitoring. (Services are quoted and/or estimated individually, subject to client’s approval and billed by the hour.
See Support Plan Rates for details).

1. Perform a Security Audit and Network Performance Analysis

Our Network Security Specialist will perform a security audit on your key network servers and generate a report so you may view where your network is most vulnerable. Your network infrastructure and server performance will also be analyzed and areas of improvement will be documented. We will provide clear recommendations and estimated costs for improvements and updates.

• Identify current security concerns
• Conduct internal and external vulnerability scans
• Establish secured network design and access strategies (Including firewalls, intrusion detection and VPN implementations)
• Assessment of current and future IT needs
• Perform a network improvement Analysis
• Assess Data back up system/procedure
• Assess Anti-virus and Spam solutions
• Diagram network infrastructure

2. Execute Stabilization Services (as required)

Based on the results from your Network Performance Analysis and Security Audit, various services will be required to transition your network from a reactive management method to a highly stable and reliable network environment. Services include:

• Setup Microsoft "SUS" Server to automatically perform system updates for all systems
• Upgrade operating systems to current versions
• Upgrade hardware for peak performance
• Assessment of current and future IT needs
• Produce Network hardware and software documentation
• Setup and/or configure antivirus, back up and anti-spam solutions
• Implement security updates

3. Setup Remote Support Setup (if required)

While not a replacement for on-site support, remote support is a cost effective and efficient method of managing certain network elements. Remote support is also a rapid solution to remote monitoring alerts. Setup requires a few hours labor and a suitable firewall.

4. Monitoring and Reporting Setup (Optional plans available)

Network Monitoring is essential for proactive network support.

• Services monitor the following: Disk space, Website, MS SQL, SMTP, DNS resolution, MS Exchange, back up services, antivirus services and more
• Notification by email and pager to multiple clients
• Reports can be accessed from any web browser
• Servers and/or workstations can be monitored.

1. Regular on-site Maintenance Services

In order to maintain stable and secure network performance, our technician will visit your location for a minimum of 4 hours per month to perform on-site proactive services. Support will include but is not limited to Network Servers, Network firewalls, Antivirus Systems, Backup Systems, and workstations unless otherwise indicated. With each visit an extensive list of tasks are performed and systems are monitored. This includes but is not limited to:

2. User Support and "on-going" Support

Depending on your requirements ACS will provide training, telephone support, equipment procurement, hardware and software upgrades, will include but is not limited to Network Servers, Network firewalls, Antivirus Systems, trouble-shooting and repair of network infrastructure and computer systems.

3. Monitoring Options

Monitoring Support: $225 per month - (Requires a software purchase starting at $595 + tax and labor. Dedicated workstation may also be required)

Weekly Remote Monitoring: $300 per month Per Server - Technician will remotely connect to your server once a week and check backup-up, virus software, system updates, server logs, e-mail administrations, services, disk space and more.

• Data, Voice and Fiber Cabling (5 Year Warranty)
• Custom Application Development
• Web design
• Web marketing
• Web hosting

See Support Plan Rates for rates